Sampling Adium

If you encounter a bug that causes Adium to freeze with a spinning beachball cursor or to experience high CPU usage, you should include a sample of the behavior in your bug report. Getting a sample is very easy and will tremendously help locate the source of the problem.

  1. Launch Activity Monitor, located in /Applications/Utilities/.
  2. Select Adium in the process list.
  3. Once Adium is frozen (or experiencing high CPU usage), select "Sample Process" from the View menu.
  4. Click the save button to save your sample to a file.

Now you have a sample to go along with the description of your report.

How to get the sample to us

Via Twitter or as a visitor to #adium (IRC)

If you have been asked via Twitter (@Adium} or in our IRC channel #adium to post a sample, please use

Creating a ticket

If you're creating a ticket, please do not paste the sample into the ticket! Please attach the file to the ticket instead.

Emailing us

In an email, we prefer attachments, but it's OK to paste it into the email as long as you take exactly one of these steps:

  • Make sure that it's a plain-text email, not a rich-text email (no fonts in the email at all). In Mail, choose “Make Plain Text” from the Format menu. If it says "Make Rich Text", the email is already plain text, so you don't have to do anything.
  • If you insist on making it rich text, set the sample output in a monospaced font like Monaco or Courier.

Posting on the forum

We prefer you not post bug reports on the forums, but if you feel you really have to provide it there, wrap the sample content in [code] and [/code] tags.

Page last modified by Robert, 7 years ago