Adium

Opened 7 years ago

Last modified 7 years ago

#16162 new defect

Gchat constantly and repeatedly disconnects

Reported by: coldcakes Owned by:
Milestone: Component: Service/Google Talk
Version: Severity: normal
Keywords: Cc:
Patch Status:

Description (last modified by Robert)

Summary

Gchat repeatedly disconnects. Please help!

Steps to reproduce

  1. Connect
  2. get disconnected
  3. connect and repeat until you want to smack Adium

Expected results

For Gchat to stay logged in for more than 5 minutes

Actual results

Disconnects all day every day, multiple times

Regression

  • OS X 10.6.8
  • Chrome

Notes

Attachments (2)

debug log.doc (60.5 KB) - added by coldcakes 7 years ago.
Debug log
debug log.txt (20.5 KB) - added by Robert 7 years ago.
Sanitised debug log as .txt

Download all attachments as: .zip

Change History (6)

comment:1 Changed 7 years ago by coldcakes

Chrome browser.

comment:2 Changed 7 years ago by Robert

Component: Adium CoreService/Google Talk
Description: modified (diff)
Status: newpending

Please follow the instructions to get a debug log and attach it to this ticket.

We've seen an elevated number of reports of Gtalk disconnections which would a suggest a server-side issue. We need a debug log to be sure though.

Changed 7 years ago by coldcakes

Attachment: debug log.doc added

Debug log

comment:3 Changed 7 years ago by coldcakes

Status: pendingnew

Attachment (debug log.doc) added by ticket reporter.

Changed 7 years ago by Robert

Attachment: debug log.txt added

Sanitised debug log as .txt

comment:4 Changed 7 years ago by Paul Aurich

This is pretty odd -- it looks like Cyrus SASL (the SASL library Adium uses) is either unhappy with some of the mechanisms advertised by the server (which is somewhat unlikely, and a bit of a long-shot), or hasn't detected the appropriate plugin which would support PLAIN authentication.

I'd be interested in seeing the output of "ls -l /usr/lib/sasl2/", and a startup debug log (to look at some of the startup logging).

17:21:27: (Libpurple: jabber) Recv (ssl)(197): <stream:features><mechanisms xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><mechanism>PLAIN</mechanism><mechanism>X-GOOGLE-TOKEN</mechanism><mechanism>X-OAUTH2</mechanism></mechanisms></stream:features>
17:21:27: Connecting: gc=0x187c4160 (Authenticating) 7 / 9
17:21:27: (Libpurple: sasl) Mechs found: PLAIN X-GOOGLE-TOKEN X-OAUTH2
17:21:27: (Libpurple: sasl) No worthy mechs found
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