Sametime Contacts disappear after restart of app

[swood.tx]

When running version 1.0 or version 1.0.1 of Adium, the contact list for Sametime users does not display all online contacts. On first launch of the application, all users are there, however after shutting down Adium and restarting, some contacts disappear.

If I downgrade to version .89 all contacts appear again.

I have deleted the preferences to start fresh with 1.0.1 and the problem still persists.

I have attached two screen shots showing the first start of 1.0.1 and the second start of 1.0.1.

[swood.tx]

First Start of Adium 1.0.1

[swood.tx]

Second start of Adium 1.0.1

[swood.tx]

Replying to swood.tx:

When running version 1.0 or version 1.0.1 of Adium, the contact list for Sametime users does not display all online contacts. On first launch of the application, all users are there, however after shutting down Adium and restarting, some contacts disappear. If I downgrade to version .89 all contacts appear again. I have deleted the preferences to start fresh with 1.0.1 and the problem still persists. I have attached two screen shots showing the first start of 1.0.1 and the second start of 1.0.1.

I forgot to mention that we have several Macintosh users throughout the company using Adium (over 50), and all report the same problems with Adium 1.0 and 1.0.1.

[timrand]

This problem is occurring for me as well. ... sort of. I find that I have only a few Sametime connections active in Adium vs. the longer list of active sametime users that I bring up from Lotus Notes 7.0.2.

Environment: Sametime server 7.5 on Windows 10.4.9 Adium 1.0.2 Macbook pro (Intel)

[MisterWizard]

Same issue here. It seems that if one of my contacts has a status change, they then appear as coming online/going offline. Prior to that, it seems that Adium isn't able to enumerate my contacts or something as they all appear offline.

This behavior has been consistent for some time now...

[jas8522]

Can anyone post any relevant console logs and/or debug logs here? Please check  here for information on that. Also, if your debug log isn't enabled, try this out with the  new beta since it will enable debug logging.

Thanks

[MisterWizard]

I just d/l'd the beta, and I attached my console log. (I've removed my server name from the list for security purposes.)

The debug log is intact, privacy be darned as there's too much crap in there. :-)

[jas8522]

Excellent - hopefully that will help out the devs!

[angelav]

Everyone in my company is having the same issue with Sametime and Adium. Some people were able to make the contact groups stay by clicking a name in another group and selecting get info, account tab, then clicking the in group selection tool. I tried the same thing. No use. Groups will still disappear once I log off and log on again. Gr. :(

[evands]

Either (a) someone with coding acumen and a Sametime account seeing this issue needs to take responsibility for it and work on it or (b) someone with a Sametime account seeing this issue needs to contact me with login credentials so I can look at it (change to a temporary password, share it with me privately, and change it once I'm done - I won't need to message any contacts or look at any personal data). I don't see anything jumping out as actionable and responsible in the logs here, but I'm not intimately familiar with the Sametime code, either.